Support Hours
Paris (GMT + 1)
Mon-Thu: 9-12:30/2-5:30pm
Fri: 9-12:30/2-4:30pm
Technical Support and hotline
Whatever support package you choose, our techinical teams are here to help you efficiently develop complete solutions at each step of your project.
1. Are you starting with Automne ? Choose our START program to help you to quickly manage your first project with Automne.
2. You need a dedicated and responsive support plan? Choose one of the three programs according to your needs: EXPERT, HD*, HD PREMIUM.
| PLAN |  |
 |
 |
 |
| SUPPORT | ||||
|---|---|---|---|---|
| Access | web telephone |
web telephone |
web telephone |
web telephone direct line |
| GTR1 | 1 day max | 1 day max | 4 hours max | 2 hours max |
| GTI2 | -- | -- | 2 days | 1 day |
| Tickets3 | 5 | 10 | 30 | 60 |
| Projects4 | 1 | 3 | 10 | Unlimited |
| EXPERTISE SERVICE | ||||
| Tele- Intervention | -- | yes | yes | yes |
| Performance Review | -- | -- | yes | yes |
| Code review | -- | -- | yes | yes |
| RATES | ||||
| Tickets Additionnels5 | -- | 10 = + 740 € | 10 = + 890 € | 10 = + 1140 € |
| Subscription | 3 months6 | Annual | Annual | Annual |
| Cost without VAT *** |
240 € | 740 € | 2 990 € | 8 990 € |
1 Guaranted time to response (workdays).
2 Guaranted time to intervention (workdays).
3 Each ticket applies to a specific problem; each ticket equals an hour of estimated time to repaire an issue. Several tickets can be used for problems needing more than one hour to be resolved.
4 It refers to the number of projects that the integrator or the web agency has with Automne. Each Automne installation is a project whether on one or several servers.
5 Additional tickets may be ordered during the agreement validity period.
6 The START support service objective is to help you during your first 'Automne 4 project; this program is not renewable.
* High disponibility.
*** Support level rates are VAT applicable in France at 19,6%.
French